How to report internet problem in pldt?

Call: 177 using your PLDT landline or *177 using your Smart, TNT, and Sun number.

Frequent question, where can I report PLDT Internet problem? PLDT Hotline (02) 8-8888-171 If it’s not possible to call PLDT customer service from a PLDT landline or Smart mobile number, you can call (02) 8-8888-171. This also applies to callers from mobile networks other than Smart (e.g. Globe, TM). Metro Manila customers don’t need to include the area code 02 when dialing.

As many you asked, what to do if PLDT Internet is not working? Make sure that you are up to date with your account and you have no outstanding balance. Turn your modem ON and check if the POWER light indicator is steady green. If not, make sure that the modem is properly plugged in and check if there are any loose or damaged cables.

Also, how do I contact PLDT services? You may also call our Hotline by dialing 171 or online through our official social media accounts or download the myPLDT Smart app from Google Play or App Store.

Likewise, how can I tell if PLDT is cutting my Internet? Enter your telephone number starting with the area code or the 11-digit Ultera or Home WiFi number. For example, if your telephone number is 123-4567 and the area code is 02, then enter 021234567. The system will automatically detect that your account has been disconnected and inform you of such.Call: 177 using your PLDT landline or *177 using your Smart, TNT, and Sun number.

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Why is my PLDT internet so slow?

Here are a some of them: Your internet speed may be affected by multiple and simultaneous users with different online activities such as heavy downloading, video streaming, online gaming, apps with auto-updates, etc. … Only one device should be connected to your internet. Choose the nearest PLDT server in your area.

How do I fix no Internet connection?

  1. Restart your device. It might sound simple, but sometimes that’s all it takes to fix a bad connection.
  2. If restarting doesn’t work, switch between Wi-Fi and mobile data: Open your Settings app “Wireless & networks” or “Connections”.
  3. Try the troubleshooting steps below.

How do I troubleshoot my Internet connection?

  1. Test your Wi-Fi on different devices.
  2. Restart your modem and router.
  3. Try a different Ethernet cable.
  4. See who’s using your Wi-Fi.
  5. Upgrade your equipment.
  6. Call your internet service provider.
  7. Reset your router to default settings.

How do I report PLDT Home FIBR?

Call: 177 using your PLDT landline or *177 using your Smart, TNT, and Sun number.

What is the number of PLDT Operator?

For activation, please call our customer service at 171.

What is the email of PLDT?

Add pldthome@pldt.com.ph and cares@pldt.com.ph to your address book so our email will not be tagged as spam.

How do I follow up on PLDT repair request?

The PLDT Tracker will give you the status of your new service application and service request. To know the status of your upgrade and other aftersales requests, please send us a message on PLDT Home FB Messenger, Twitter @PLDT_Cares or call 171.

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What happens if you don’t pay PLDT?

Non-payment – The Subscriber shall pay PLDT delinquency charges amounting to 1.0% per month of the outstanding Total Charges if the Subscriber fails to pay the Total Charges within thirty (30) days after the invoice date.

Why PLDT first bill is high?

First Bill Charges. The Subscriber’s first bill upon service activation may be higher than the subscription’s monthly service fee (MSF) due to installation or activation fees and/or modem fees, if any and the pro-rated MSF that is computed from activation date to bill cut-off date.

What is total amount due in PLDT?

Total Amount Due – This is the sum of your balance from previous bill and current charges. Statement of Account Number – This is a distinct reference number assigned to your bill for a particular month. Payment Stub – This consist of your billing information, Amount due, due date and payment reminders.

What is the PLDT IP address?

PLDT routers, by default, use the IP address of 192.168. 1.1.

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